
Quicken Quotes comes with one preset Base Set of symbols:
  
     DJ 30 (Dow Jones 30, the industrials)  
     Intu (Intuit Inc)  
     SP 500 (Standard and Poors 500).

  When you create a new symbol set, the preset symbols are added
to the set. Of course, you can delete the preset symbols if you
wish.  You can use only one set for all your symbols or create
as many separate sets as you need.
Symptom:

The 900 number will login okay, but my account number won't.

Answer:
1. Add '/GO:TOP' to the end of the CompuServe ID line in the
MODEM settings in Quicken Quotes.
 
Symptom:
QQuote charges are appearing on my Compuserve bill but I have
the basic service which includes Stock Quotes for free.

Possible Cause:
Downloading Mutual fund prices.

Answer:
Compuserve charges for Mutual Fund prices, they are not included
in the basic service.

Question:
How do I covert my Quicken Quotes 1 symbol set to Quicken Quotes
2?

Answer:
<1>  Rename 'QQUOTE.DAT' to 'QQUOTE.D01'  <2>  Add the following
lines to the [QuickenQuotes] section
    in the Quicken.ini file:
         SetName1=Base Set
         SetFile1=QQUOTE.DO1
         LastSetNum=1
<3>  Restart Quicken 3 (if available) and Quicken Quotes 2

Following are brief definitions for the fields in the Stock
Symbols display panel in the Quicken Quotes main window. Consult
your stock broker if you have questions about stock prices or
trading methods.
  
1. Symbol: Ticker symbol identification for items traded on
           exchanges.
  
2. Price:   The price of the security.

3. Change:  The difference between the displayed price and 
            yesterday's closing price.

4. Date:    The date of the last price update.

5. Time:    The time of the last price update (or the time
            the quotation service was last updated).

6. High:    The highest trading value of the current
            day (for mutual funds, this is the ask price).

7. Low: The lowest trading value of the current
            day (for mutual funds, this is the bid price).

8. Volume:  For stocks, this is the number of shares traded
            on the current day (in 100's). For options, this
            is the number of contracts traded during the
            current day (sometimes preceded by a Z to
            indicate that it is not in 100's of shares).
            Mutual funds do not show volume.

9. News *:  The * indicates that information affecting the
            stock was received that day on the news wires
            available via CompuServe. If you are a CompuServe
            subscriber you can exit Quicken Quotes, and then
            use the CompuServe Executive News Service. Please
            note that you pay a surcharge for this service.

Symptom:
Dialing failed before connecting to processing center.

Possible Cause:
Set to pulse instead of tone dialing.

Answer:
Select tone instead of pulse at QQuotes set up screen.


Quicken Quotes works correctly for most 100% compatible Hayes
modems  without an initialization string. However, if you
experience difficulty  communicating you may need to set an
initialization string for your modem.  To find what out what
initialization codes you need, refer to the user's manual for
your modem.

To enter an initialization string, click in the Initialization
String box and then type the appropriate string for your modem.
(Most modem commands  begin with the prefix AT.)
 

After you retrieve quotations, you can send the prices to
Quicken. The new  stock prices are displayed in the Quicken
Portfolio View and Price History windows.  Before you send
prices, Quicken must be set up to receive updated prices from
Quicken Quotes:
 
1. You must have a security (or securities) in your investment
     account.
 
2. Set your Security list Mark option to Always to assure
     that prices display regardless of the balance.
 
3. The Security list ticker symbol must match the ticker
     symbol on the Quicken Quotes symbol set.
 
4. It doesn't matter how many securities you have in your
     Quicken Quotes symbol set as long as some of them match
     corresponding securities in Quicken. See Setting up
     Quicken.

Sending prices
Click the Send Prices to Quicken button.  You see a brief
message that  Quicken Quotes is sending prices to Quicken.

If Quicken is open, Quicken Quotes updates the investment
account  immediately.  If Quicken is not open, Quicken Quotes
opens it, and  updates the investment account.
 

If communication errors occur, Quicken Quotes terminates the
connection and displays an alert describing the problem. Try
these troubleshooting steps one by one in this order:

 
1. Check to be sure the modem settings and login options on
    the Quicken Quotes window are correct.
 
2. Check the physical cable and electrical connections of your
    computer, modem, and telephone line.
 
3. Try dialing CompuServe again.  Your telephone service may
    have experienced a temporary interruption due to repairs
in\r\b      the neighborhood or other phone activities.
 
4. Try dialing another line that you know works with your
    modem to be sure the problem is not internal to the modem.
 
5. Try turning your computer and modem off for 15-20 seconds.
 
6. If you are using Quicken Quotes from inside a business,
    make sure that your business does not block usage of 900
calls.
    You can check to see if you have a 900 block by calling the
    Hotline number directly.  If you hear a recorded message,
    contact your telephone company to remove the 900 block.
 
7. Determine if you need to add an outside-line prefix (like
    9 or 8) before the dial-in phone number.
 
8. If call waiting on your telephone is disrupting your
    modem sessions, you can prefix the number with the
    following: *7, (star, seven, comma).
 
9. If you experience difficulty communicating at 9600 baud,
    try selecting a lower baud rate.

 
10. If your CompuServe account is set up so that you do not
    start at the main CompuServe screen, type /GO:TOP after your
    login in the CompuServe ID field.
 



